KSB Dental is constantly looking for ways to organically enhance our suite of software products.  Of the numerous upgrades and new features we have rolled out in the last year and a half, we have picked three of our most exciting updates and provided a short summary for each feature below:

Real Time Eligibility

DOX’s Real Time Eligibility (RTE) allows a member of the front desk staff to electronically verify any patient’s insurance coverage and, within seconds, receive detailed benefit information. Instead of needing a designated employee to spend hours, if not days, on the phone or internet, looking up every insurance company to find a patient’s insurance benefits, RTE handles the requests for multiple patients with ease.

Using KSB’s RTE tool, your staff is able to generate a list of patients coming in on a designated day of operation. Once eligibility has been checked, the report you see allows your staff to quickly view those patients that have eligibility concerns, versus those with no concerns.  Even those patients whose insurances do not participate in receiving an electronic RTE request can be seen on this list, and their eligibility updated once a manual request has been completed.

This color-coded information easily allows the front desk team members to review these patients and be proactive in obtaining any necessary information before the appointment, instead of  when the patient is at the check-in desk. Additionally, staff members can quickly check to see if any subscribers are missing their “Cert/SSN” information (critical knowledge for claims to be paid).  Using RTE, all these issues can be corrected before an insurance claim is sent out, saving the practice valuable time.

Electronic Remittance Advice

When your practice receives a 20 page (or should we say 80 page) EOB from one of your providers, do you find yourself wishing that the payments could be “magically” posted to your patients? KSB will soon be making this wish come true.  Our development team is currently wrapping up the finishing touches on our new DOX|ERA™ (Electronic Remittance Advice) feature that will automatically post a practice’s ERA payments received through Emdeon.

This new feature will move into the beta testing stage this summer, as we look to roll ERA capabilities out late summer or early fall.  While designing this automated insurance payment posting feature, KSB paid specific attention to retain the DOX|Pedo Technology Suite™ standard of ensuring that insurance plan fee schedules are updated swiftly and accurately.  Instead of designing a simple payment posting program, we created an automated process that encompasses each of the many tasks associated with insurance payment entry: updating per procedure dollar amounts and coverage profile frequencies, applying insurance write-offs, reviewing denials, automatically processing secondary claims, and even generating individual statements (if a practice so desires).

Quick Entry

We are excited to announce our most significant upgrade to DOX|Structured Chart™ in many years.  We refer to this multi-faceted change as “Quick Entry” which contributes to our primary focus of ensuring that your practice charts @ the Speed of Pedo.

We have worked aggressively on the principle of bulletproof charts so that our doctors can sleep well at night knowing that their “Patient Care Management” efforts are equally represented in their clinical records.  We have designed our charting features to support the concept that we teach daily, which is an imminently reviewable “Patient Care Story” @ the Speed of Pedo™.

However, at the same time that we are working on an uncompromising clinical record, we also have a great deal of empathy for our offices as it relates to all of the “data acquisition moments” that automatically generate the narrative.  With this in mind, we have mixed a bit of “old school” paper style charting with “new school” integrated digital charting to develop additional methods of charting that greatly speed recording of decay and watches as well as their linked treatment planning.

Here are a few quick bullet points of the feature set in this release:

1) Quick Entry – With the click of a button, DOX|Structured Chart immediately overlays the teeth with circle graphics.  These simple five-surface tooth overlays allow the user to quickly click all the surfaces with decay or watches on each tooth without switching back and forth between tooth and condition.

2) Quick Treatment Planning – We provide a panel that lists all of the conditions as you are clicking the surfaces.  This gives you a quick way to highlight and treatment plan what you are recommending as a result of the condition charted.

3) Diagnosis (ICD-10) linking – What makes this enhancement so compelling is the built in sophisticated logic that users can alter to auto connect appropriate “diagnosis codes” for the condition indicated.  This becomes a necessity due to new requirements coming down the pipeline for claims processing, requiring associated diagnosis codes on the claim for any services charged. Even more beneficial for users, the newly advanced logic can actually alert and help modify the diagnosis when the treatment plan is changed.

4) Auto Replace – Tired of the monotony of dealing with interproximal caries from a chart perspective?  There is always the feeling of repetitive work when having to chart the diagnosis “caries” followed by the treatment planned composite.  They are two separate entities that must be distinctly charted to qualify as a “legal record”.  We have seen practices fined upwards of six figures for missing this “small matter”.  Quick Entry provides a unique solution to this shared concern.  You can now chart numerous teeth with interproximal caries, and the new Quick Entry mode will automatically apply the appropriate composite surfaces to the corresponding teeth.

These are just a few of the many features built into the DOX|Pedo Technology Suite to help the staff focus on what’s important in your practice: your patients.  To learn more, please contact Dan or schedule a demo.