DOX|Peds –Customer Care Survey

When notified that someone will need to call you back regarding your concern, what is the average response time that it takes for a KSB representative to return your call?

Less than 30 minutes
Less than one hour
1-2 hours
3+ hours

What is your overall rating of KSB Dental’s support services?

Please include additional comments in the space below (all feedback provided, positive or negative, will be greatly appreciated).

Do you know that KSB Dental has developed a brand new, cloud-hostable DOX|Pedo Technology Suite™ platform that was released in 2023?

Yes
No

Are you aware of KSB Dental’s time‐saving DOX|ERA™ feature that allows you to download insurance EOB’s and automatically post insurance payments to outstanding claims?

Yes
No

Have you heard of DOX’s Real‐Time Insurance Eligibility (DOX|RTE™) feature that allows you to verify the insurance benefits and eligibility for an entire day of patients in minutes?

Yes
No

Do you know that KSB and BASYS Credit Card Processing have partnered to provide our customers with an integrated credit card processing service offering solutions such as in-office card terminals (including insert, tap, and Apple Pay), online payments (without any additional fees), and automatic monthly payments for PPL installments... all with extremely competitive financial rates?

Yes
No

Are you aware that with DOX|Texting™ offices can now send confirmation text messages directly from their practice phone number?

Yes
No

Have you heard of our feature, Real Time Reminders™ (a component of DOX|Texting), which allows offices to automatically text an appointment message each time a family/patient creates or reschedules an appointment?

Yes
No

Do you know that KSB Dental offers the availability for patients to review their account information, make payments, complete online appointment paperwork, & confirm appointments in real‐time through your website (DOX|eComm™)?

Yes
No

Are you aware that KSB has partnered with NEA FastAttach® to send electronic attachments, such as EOB’s, X‐rays or narratives, with claims?

Yes
No

Have you heard that KSB Dental offers a complete paperless solution (DOX|Structured Chart™) for your practice that includes graphical charting and integrated custom forms?

Yes
No

Do you know that our clinical charting feature DOX|Quick Entry™ allows for rapid entry of tooth conditions as well as treatment to augment an office's ability to chart in “real time"?

Yes
No

Are you aware that DOX|Patient Portal™ has been greatly enhanced with improved family focus and “sign once” family consent forms?

Yes
No

Have you heard that KSB Dental offers the ability to electronically send prescriptions to pharmacies through DOX│ePrescribe™?

Yes
No

Do you know that DOX|Teledentistry™ allows practices to handle "virtual" appointments from initial contact, to exam, to insurance billing, all with audit worthy HIPAA-compliant event documentation?

Yes
No

I would like someone from KSB Dental to contact me regarding the following:

Practice *

Name *

First

Last

Phone Number *

Email *