“Advanced training was extremely beneficial to our team. We will certainly invite KSB back at the end of the year to make certain the effectiveness they instilled will be maintained indefinitely. I am very pleased that we made the decision to expand our knowledge of the software. KSB’s on-site training and evaluation not only improved our confidence and efficiency, but also infused novel ways to think about the flow pattern of the office. From my perspective as a practice owner, KSB was simply great.”
-Minerva Patel, DDS, White Plains, NY
The main focus of an advanced training event is to show offices the features of DOX software that they might not be using (at that point in time) and to help them become more efficient.
“There are lots of little nuggets I can uncover and any one of them can be so valuable that an office will say ‘Oh, wow! Just learning that was worth it. I can really take advantage of that today and down the road’.”
KSB believes that doctors should be using the advanced training as a continuing education opportunity for the front office staff. Budgeting continuing education funds for training the front office staff is important. It assures that the tool that they are using most often is being used at the highest level possible.
The topics for advanced training have changed over the years as the features and products that KSB offers its clients have evolved and expanded. Time and learning constraints make it difficult to explore all available features of DOX clinical and management components at the initial implementation. In many cases, advanced training becomes an ‘add-on’ training to the initial event.